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Mayer Import Company, Inc. | 39 West 38th Street | NY, NY 10018 | 212.391.3830 | 212.768.9183 (f)

Customer Service

  • Ordering, Shipping & Delivery

    Order processing and shipping typically occurs within 24-48 hours Monday-Friday unless otherwise specified. Merchandise is shipped via UPS Ground (approximately 5 days delivery) or Express (1-2 days delivery). Please be advised that products may come in multiple shipments so merchandise may not be delivered all at the same time. Shipping fees are determined by actual weight of te package .The shipping charge from UPS will be charged to your credit card in addition to the order total authorized when your order was placed. Please look for an invoice by email immediately after your order has shipped, and please remember to check your spam or junk folder if you do not receive this emailed order confirmation. You will receive a 2nd email confirmation when your order has shipped.

  • Privacy & Security

    Mayer Import Company collects customer information to improve this site and to enhance your experience. Your privacy is important to you and it is to us too. This privacy policy is intended to share what information we gather about you when you visit this website, how we use that information, and the safeguards we have in place to protect that information. This privacy policy applies only to the information collected online at mayerimport.com.

    Mayer Import Company will not sell or disclose your name, email address or other personal information to third parties. When you order from us, we collect your name, address (billing and shipping), email address, phone number and credit card number (with expiration date). We also gather information on the person who will receive any gift you send (i.e., that person's name and address) and retain a record of your purchases. If you are a registered user and have signed in when you enter this information, it is automatically saved in your address book for your reference.

    When you request to be on our mailing list, we collect your email address. At anytime, you have the option to opt-out from our mailing list.

    When you register with us we also may ask for additional information in the section called my account, but you have the option not to provide it. We gather this information in order to send you information about products, sales and promotions that may be of interest to you.

    When you submit a question to customer service, we need your email address to respond, and you also may provide us with various types of information to allow us to best answer your question.

    Mayer Import Company has put in place various procedural, technical and administrative measures to safeguard and secure the information we collect online. To the extent customer information is maintained, it is located on a secured server behind a firewall. The firewall meets recognized industry standards. We designed mayerimport.com to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology.

  • Returns & Replacements

    Merchandise must be returned within 30 days.
    • Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
    • Final Sale items may not be returned.